Refund policy
At David Desso, we are committed to delivering a luxury experience and want you to feel confident in every purchase. If for any reason you are not completely satisfied with your online purchase, we are happy to offer returns or exchanges under the following conditions.
Return Eligibility
Eligible items may be returned or exchanged within 14 days of the original purchase date, provided they meet all of the conditions below:
- All merchandise must be new, unworn, and unaltered
- Items must not be worn, scratched, resized, engraved, altered, or damaged in any way
- Original manufacturer packaging must be intact, including all manuals, booklets, and warranty cards
- The “Not Returnable If Removed” tag must remain attached
- Items that show signs of wear or alteration will not be accepted.
Final Sale Items
The following items are final sale and are not eligible for return, exchange, or refund:
- Items returned after 14 days from the purchase date
- Special orders and custom-made jewelry
- Engraved, resized, or otherwise customized items
- Promotional and sale items
Return Process
To initiate a return or exchange, please contact us directly. Our team will provide you with a return authorization, shipping label, and detailed instructions.
Please allow several business days for your return to be received and inspected by our Quality Assurance Team. Once your return is approved, a refund will be issued to your original form of payment. Shipping charges are non-refundable.
Questions
If you have any questions regarding returns or exchanges, please do not hesitate to contact us. Our team is always happy to assist.
